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Integration with a Client Incident Management System will empower service providers to effectively respond to client incidents, to be accountable for their actions, to manage the quality of their own services and to make the best use of departmental support resources, particularly in relation to the most serious incidents. This will help to improve the safety and wellbeing of all clients. The effective operation of the CIMS relies on all parties acting with transparency, integrity and accountability. In instances where the professional judgement or good faith are lacking, departmental quality assurance, monitoring and oversight mechanisms will be used to identify and act on performance issues.
CIMS: Actions and responsibilities hungary phone code of service providers and the department
In instances where the professional judgement or good faith are lacking, departmental quality assurance, monitoring and oversight mechanisms will be used to identify and act on performance issues. These accountability arrangements include:
CIMS-specific accountability arrangements, including divisional office endorsement of incident reports, quality assurance of incident investigations and incident reviews, incident data analysis and CIMS performance audits.
Broader monitoring and regulation mechanisms such as the Funded Organisation Performance Monitoring Framework, including key performance indicators, targets and reporting requirements.
Regulatory actions where there has been a breach of applicable standards, such as those made under the Children, Youth and Families Act 2005 or the Disability Act 2006.
External oversight bodies such as the Victorian Ombudsman and relevant commissioners.