CRM and electronic systems are increasingly being introduced into healthcare settings. In residential aged care facilities (RACFs), CRM and electronic systems have the potential to improve care delivery while reducing caregivers’ documentation load and increasing the time available for residents’ care. In Australia, our audit of the official aged care accreditation reports shows that about one-third of the RACFs that are accredited by the government have used electronic systems to support the management of residents’ records and delivery of care. The reasons for the remaining two-thirds of the RACFs not using electronic systems range from the high cost of implementation to the uncertainty of how the systems will impact caregivers’ work. Therefore understanding how an electronic system may affect caregivers’ work is useful in encouraging acceptance of the system by the caregivers and in motivating aged care organisations to invest in ICT innovations.
CRM Nursing Documentation System help in developing a business strategy for NDIS and Aged Care
A number of studies assessing the effects of indonesia phone number these systems on nursing work have been conducted in hospitals, and their focus has mainly been on time spent on activities by nursing staff. For example, six months after the implementation of an electronic documentation system in an intensive care unit of a surgical ward, Wong et al. found that nursing staff spent more time on direct care (i.e., patient examination), indirect care (i.e., report and exchange of patient information), administration (i.e., staff meetings), and housekeeping activities (i.e., room set-up) compared with the time spent on these activities using a paper-based system. their time on documentation duties (i.e., recording of hourly output) decreased significantly after implementation. Little attempt, however, has been made to assess the effect of an electronic documentation system on the work of caregivers in a RACF. Thus, there is a limited understanding of how these systems may affect caregivers’ time on activities in this setting.
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