Common Use Cases:
Greeting messages and FAQs
Interactive menus and product catalogs
Lead qualification flows
Chat-based surveys
AI-powered chatbots also use NLP (Natural Language Processing) to:
Understand user intent
Serve dynamic content
Escalate complex queries to live agents
Data Benefits:
Track drop-off rates
Optimize flows
Understand which responses lead to conversion
Example Tool:
Yellow.ai allows brands to train bots on historical data and fine-tune conversation tone and timing.
8. Privacy, Compliance, and Ethical Considerations
Because WhatsApp is qatar whatsapp number data personal and private, misuse can quickly destroy trust. Marketers must prioritize compliance and transparency.
Key Principles:Always collect opt-in consent before messaging
Follow 24-hour customer-service window (free messages only within 24h of user’s last message)
Use template messages (pre-approved by WhatsApp) outside of the 24-hour window
Let users opt-out easily
Penalties for Violations:Account warnings
Message delivery blocks
Suspension of WhatsApp Business API access
Keep privacy policies updated and ensure your team understands platform rules.