How important are DTM solutions in this sense?

[nurmohammadkhan]

A very significant statistic from a Forrester study tells us : 32% of the interviewees said they have abandoned the closing of contracts, agreements and transactions because they were discouraged by paper and manual procedures .

And here we come to a crucial point: the possibilities of integrating Digital Transaction albania whatsapp resource Management systems with Customer Relationship Management and Customer Communication Management systems.

This is a real virtuous circle: by implementing DTM solutions , such as the electronic signature, and dematerialized storage, the company has a huge amount of data at its disposal . To put it even better: it has highly granular data at its disposal, which can be found and ordered in an automated and functional manner. What does all this translate into?

In the possibility of photographing with great precision all the digital processes that concern the relationship with your customers . Keep track of the history, know the characteristics of individual people, their habits, their preferences and possible needs.

Starting from this very in-depth knowledge, therefore, it is possible to build as many tailor-made relationships as there are customers themselves: naturally, automatically.

And here, with the integration of the data-driven perspective in CRM and CCM systems, the transition from a one-to-many relationship to a real one-to-one dialogue is perfectly accomplished .

In short: the ripest fruit of the implementation of Digital Transaction Management solutions is the realization of the most important promise of Digital Transformation: the ability to truly put individuals at the center of every business .