2. Manual setup and complexity of updating
Posted: Sun Feb 02, 2025 6:18 am
For the system to work correctly, it was necessary to enter not only key phrases, but also their possible variants. With each new product or change in scripts, it was necessary to supplement the dictionary, which became a complex and labor-intensive process. Because of this, the system quickly became outdated and required constant adjustments.
3. Lack of semantic analysis
The system could not recognize the context of the dialogue and responded exclusively to keywords. For example, if the operator answered the client on various aspects of the transaction, the system could not always belgium mobile database determine what exactly was being discussed. This led to false positives or, conversely, missed important points.
4. High cost of use
The system turned out to be expensive to use. Payment was made for each minute of dialogue analysis, and it took about 10 requests on average to evaluate one call. As a result, the cost of analyzing one call became prohibitively high, which made the use of the system economically unprofitable.
3. Lack of semantic analysis
The system could not recognize the context of the dialogue and responded exclusively to keywords. For example, if the operator answered the client on various aspects of the transaction, the system could not always belgium mobile database determine what exactly was being discussed. This led to false positives or, conversely, missed important points.
4. High cost of use
The system turned out to be expensive to use. Payment was made for each minute of dialogue analysis, and it took about 10 requests on average to evaluate one call. As a result, the cost of analyzing one call became prohibitively high, which made the use of the system economically unprofitable.