I-VoIP edityanisiweyo kunye neCRM: Guqula inkonzo yakho yabathengi ngokurekhodwa komnxeba okuzenzekelayo kunye nokulandela umkhondo wokusebenzisana. Yandisa ukusebenza kakuhle kweshishini lakho.
Unxibelelwano olusebenzayo nabathengi yinto ebalulekileyo kwimpumelelo yayo nayiphi na inkampani. Kulo mongo, ukudibanisa phakathi kwe-VoIP (i-Voice over Internet Protocol) kunye ne-CRM (uLawulo loBudlelwane boMthengi) lubonakalise ukuba sisisombululo esinamandla. Le ndibaniselwano ivumela iinkampani ukuba zingene ngokuzenzekelayo iifowuni, zilandelele intsebenziswano yabathengi, kunye nokuphucula ukusebenza kakuhle kwenkonzo.
Kweli nqaku, siza kuphonononga izibonelelo zeVoIP kunye neCRM yokudibanisa kunye nendlela enokuluphucula ngayo ulawulo lobudlelwane bomthengi. Siza kubona ukuba oku kudityaniswa kuyenza ngokuzenzekelayo Idatha yaphesheya imisebenzi, iphucule imveliso yabasebenzi, kwaye ibe negalelo kumava aphuculweyo enkonzo yabathengi.
Iinzuzo zokuDityaniswa phakathi kweVoIP kunye neCRM
1. Ilogi yokufowuna ngokuzenzekela
Ngokudibanisa iVoIP kunye neCRM, ulwazi lwefowuni lurekhodwa ngokuzenzekelayo, lubonelela ngembali epheleleyo yokusebenzisana kwabathengi. Oku kuvumela abasebenzi ukuba bafikelele ngokukhawuleza kwiirekhodi zefowuni kwaye bafumane ulwazi olubalulekileyo kwiimfuno zabathengi kunye nezinto abazithandayo ngaphambi kokuba baphendule kwiimfuno zabo.
2. Ukulandelela ukuSebenzisana kwabaThengi
Ngokudityaniswa phakathi kweVoIP kunye neCRM, unokulandelela ukusebenzisana kwabathengi, ukusuka kwiifowuni ukuya kwii-imeyile, iitekisi kunye neengxoxo. Oku kubonelela ngombono obanzi walo lonke unxibelelwano, ukuvumela ukuthengisa, inkonzo yabathengi kunye nezinye iindawo ukuba zibe nolwazi lwangoku malunga nomthengi ngamnye kunye nokwenza iindlela zabo.
3. Uphuculo kwiNkonzo ngokuSebenzayo
Ngokudibanisa iVoIP kunye neCRM, unokwenza ngokuzenzekelayo imisebenzi ephindaphindiweyo njengokurekhoda ulwazi loqhagamshelwano kunye nembali yomnxeba. Oku kusindisa ixesha labasebenzi kwaye kunokugxila kwinkonzo yabathengi ngokufanelekileyo, ukwandisa ukwaneliseka kwabathengi kunye nokunyaniseka.
Isebenza njani i-Integration phakathi kweVoIP kunye neCRM
1. Ukudityaniswa kwedatha
Ukuhlanganiswa phakathi kweVoIP kunye neCRM kubandakanya ukudibanisa iinkqubo, ukuvumela ukuhanjiswa ngokuzenzekelayo kwedatha efanelekileyo. Oku kunokwenziwa ngee-APIs (i-Application Programming Interfaces) ezibonelelwa ngababoneleli beVoIP kunye neCRM, ezivumela ukutshintshiselwa kolwazi ngexesha langempela.
Indlela iVoIP kunye neCRM Integration inokuguqula ngayo iNkonzo yakho yabaThengi
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