During your visit to the salon
Posted: Thu Dec 26, 2024 9:49 am
6. Greet customers
Some clients may feel awkward and anxious when they first come to the salon. A little greeting and reassurance that they will soon be noticed and provided with the service they need can improve the impression of the salon.
It is necessary to develop a script for communication and behavior of the administrator when meeting guests, for example:
Stand up and greet by name (from the online registration log the administrator already knows which client is due to arrive);
Offer to take off outerwear;
Clarify the appointment time and, if the client arrives early, offer to wait in the waiting area;
Offer drinks;
Carry out procedures on site, etc.
7. Minimize waiting time
Another reason why online booking and automated push notifications with reminders are important is that clients will be able to clearly define the time they need to come to the salon. And in the case when a client needs to reschedule or cancel an appointment. A competent booking system will help you schedule the salon in such a way as to minimize the waiting time.
8. Create coziness with pleasant little things
A salon is all about relaxation. A client comes romania mobile phone number list to you to relax and pamper themselves. Sometimes details like the opportunity to have a cup of tea before or after a procedure leave a great impression of your salon.
Your visitors, in addition to good service, also want personal attention and a comfortable environment. For you, this may be an insignificant detail, but the client will remember it and will be inspired by your service.
9. Useful signs
All the useful information that can be seen when entering the salon: promotions, new services, various signs in the bathroom - all this should be clear and easy to find. This may seem like an insignificant detail, but it will definitely provide comfort for clients.
With information conveniently located, they can quickly find what they need and not worry about uncertainty or the need to ask additional questions. To take care of regular customers, you can place a table tent, stickers, brochures and more with a call to participate in the loyalty program .
To download the Passteam loyalty card, the client just needs to point the phone at the table tent with the QR code and the card will immediately appear in the Apple wallet or Google pay on his phone, where he will be able to see all the important information and receive push notifications.
Online application form for a loyalty card
10. Sell products that are frequently used during maintenance.
If you have the opportunity to sell personal care products in the retail area, be sure to track which products your customers like the most. Be sure to let them know that they can purchase the products they especially like
Some clients may feel awkward and anxious when they first come to the salon. A little greeting and reassurance that they will soon be noticed and provided with the service they need can improve the impression of the salon.
It is necessary to develop a script for communication and behavior of the administrator when meeting guests, for example:
Stand up and greet by name (from the online registration log the administrator already knows which client is due to arrive);
Offer to take off outerwear;
Clarify the appointment time and, if the client arrives early, offer to wait in the waiting area;
Offer drinks;
Carry out procedures on site, etc.
7. Minimize waiting time
Another reason why online booking and automated push notifications with reminders are important is that clients will be able to clearly define the time they need to come to the salon. And in the case when a client needs to reschedule or cancel an appointment. A competent booking system will help you schedule the salon in such a way as to minimize the waiting time.
8. Create coziness with pleasant little things
A salon is all about relaxation. A client comes romania mobile phone number list to you to relax and pamper themselves. Sometimes details like the opportunity to have a cup of tea before or after a procedure leave a great impression of your salon.
Your visitors, in addition to good service, also want personal attention and a comfortable environment. For you, this may be an insignificant detail, but the client will remember it and will be inspired by your service.
9. Useful signs
All the useful information that can be seen when entering the salon: promotions, new services, various signs in the bathroom - all this should be clear and easy to find. This may seem like an insignificant detail, but it will definitely provide comfort for clients.
With information conveniently located, they can quickly find what they need and not worry about uncertainty or the need to ask additional questions. To take care of regular customers, you can place a table tent, stickers, brochures and more with a call to participate in the loyalty program .
To download the Passteam loyalty card, the client just needs to point the phone at the table tent with the QR code and the card will immediately appear in the Apple wallet or Google pay on his phone, where he will be able to see all the important information and receive push notifications.
Online application form for a loyalty card
10. Sell products that are frequently used during maintenance.
If you have the opportunity to sell personal care products in the retail area, be sure to track which products your customers like the most. Be sure to let them know that they can purchase the products they especially like