This speeds up the onboarding and training process for new team members. Thus, the call recording function is a tool that not only improves the quality of customer service, but also contributes to the overall efficiency and security of the business. Implementing this function will help improve internal processes and increase the level of satisfaction with the service.In business, every call can become an important contact or a potential deal, so missing a call means missing an opportunity. The Virtual PBX solution "Missed Call Notifications" solves this problem, allowing you to always stay informed about missed calls even on the busiest days. In this article, we will take a detailed look at how this solution works and what benefits it brings to your business.
What are Missed Call Notifications? Missed call notifications laos telegram data are messages sent to email, Telegram bot or via SMS, which contain information about an unanswered call. It is important to note that in MCN Telecom a call is considered missed when the connection with the operator was not established. If the caller was listening to the voice menu and the connection was cut off, this is also a missed call. To receive a message about such calls, you need to create an integration trigger. Read on to find out how this integration works. You can set up such notifications for a number connected to the Virtual PBX or not connected to it. Let's look at this process step by step: 1) First of all, you need to create a filter so that the system sends messages only about missed calls.
To do this, in the MCN Telecom Personal Account section "Integrations" and the "Filters" tab, select the event "PBX: Incoming call ended" or "Incoming call ended". Next, create a new filter: add the "answered" variable, select the "equals" condition and the value "0". This means that the filter will select only unanswered calls. 2) Go to the "Integration triggers" tab. In accordance with the number, you need to select the appropriate event type - "PBX: Incoming call ended" or "Incoming call ended". 3) Then select the action that will be performed when the event occurs, or in other words, the trigger. Depending on the channel in which you plan to receive notifications, this can be "Email: Send letter", "Telegram: Send message" or "SMS: Send message".