Customer service: how digitalization has transformed the real estate market
Posted: Sun Dec 22, 2024 5:05 am
Since the beginning of the digital era, the customer journey has been constantly evolving. This means that digitalization has transformed and continues to transform customer service. Companies are therefore constantly striving to offer the best digital experience to their audience.
Customer service involves being a kind, courteous, and uk b2b email database face for your company. It also involves listening carefully to your customers’ wants and concerns. In addition, customer service should do everything in their power to serve each customer efficiently and accurately. The difference now is that all of this is undergoing a process of constant innovation.
Gone are the days when customers had to travel far to get their queries answered at customer service centers or only learn about products in stores. Now, all queries can be resolved with just a few clicks or taps. And customers can learn about products and the brand from wherever they are.
In the real estate market, it is no different. The sector has innovated with virtual tours of properties being launched , chatbot service and electronic signatures , among many other possibilities offered by technology.
All thanks to the digitalization of customer support and commercial management systems.
In this article, we will look at the different ways in which digitalization has transformed customer service and what lessons can be learned from these transformations.
Read also:
After-sales and Customer Service Infographic
10 tips to increase productivity in customer service
Virtual assistant for customer service in the real estate market
6 Ways Digitalization Has Transformed Customer Service
Let’s look at some ways you can digitize your customer service:
Moving from in-person interactions to chatbots in customer service
“The chatbots of the future don’t just answer questions. They talk. They think. They extract insights from knowledge graphs. They create emotional relationships with customers.” – Christi Olson
Chatbots are a type of conversational Artificial Intelligence (AI) solution designed to help humans interact with machines using natural language. They are essentially software that can engage in text-based conversation.
There was a time when organizations had only a handful of teams dedicated exclusively to customer service. Now, chatbots are an addition to the existing customer support system .
The main reason chatbots emerged was because customers want faster responses. While we’re not saying a customer support agent can’t do this, in practice it can be difficult to resolve issues at the required speed all the time.
Additionally, you don’t need to have a 24/7 support team on hand, in which case a chatbot can answer your customers’ questions anytime, anywhere. Plus, chatbots help with basic but important questions so your support agents can focus on more complex issues.
You can also integrate your CRM with chatbots, which will improve your business performance. CV CRM, for example, offers integration with Botmaker, Weni, Contako, and JivoChat.
By using a customer service chatbot, you will not only improve the customer experience, but it will also allow you to create a more robust customer support experience, whether on your website or mobile app.
Customer service involves being a kind, courteous, and uk b2b email database face for your company. It also involves listening carefully to your customers’ wants and concerns. In addition, customer service should do everything in their power to serve each customer efficiently and accurately. The difference now is that all of this is undergoing a process of constant innovation.
Gone are the days when customers had to travel far to get their queries answered at customer service centers or only learn about products in stores. Now, all queries can be resolved with just a few clicks or taps. And customers can learn about products and the brand from wherever they are.
In the real estate market, it is no different. The sector has innovated with virtual tours of properties being launched , chatbot service and electronic signatures , among many other possibilities offered by technology.
All thanks to the digitalization of customer support and commercial management systems.
In this article, we will look at the different ways in which digitalization has transformed customer service and what lessons can be learned from these transformations.
Read also:
After-sales and Customer Service Infographic
10 tips to increase productivity in customer service
Virtual assistant for customer service in the real estate market
6 Ways Digitalization Has Transformed Customer Service
Let’s look at some ways you can digitize your customer service:
Moving from in-person interactions to chatbots in customer service
“The chatbots of the future don’t just answer questions. They talk. They think. They extract insights from knowledge graphs. They create emotional relationships with customers.” – Christi Olson
Chatbots are a type of conversational Artificial Intelligence (AI) solution designed to help humans interact with machines using natural language. They are essentially software that can engage in text-based conversation.
There was a time when organizations had only a handful of teams dedicated exclusively to customer service. Now, chatbots are an addition to the existing customer support system .
The main reason chatbots emerged was because customers want faster responses. While we’re not saying a customer support agent can’t do this, in practice it can be difficult to resolve issues at the required speed all the time.
Additionally, you don’t need to have a 24/7 support team on hand, in which case a chatbot can answer your customers’ questions anytime, anywhere. Plus, chatbots help with basic but important questions so your support agents can focus on more complex issues.
You can also integrate your CRM with chatbots, which will improve your business performance. CV CRM, for example, offers integration with Botmaker, Weni, Contako, and JivoChat.
By using a customer service chatbot, you will not only improve the customer experience, but it will also allow you to create a more robust customer support experience, whether on your website or mobile app.