Workflow efficiency
What does feedback mean?
The term feedback is used to define feedback given on a matter or process. In work teams, its purpose is to help analyze the performance of collaborators—align objectives, correct errors, and encourage learning.
In customer service, feedback allows us to understand consumers' perceptions of the business in relation to products, services and experience, which also helps to improve processes.
In fact, the main reasons why a whatsapp korean number customer feels less valued are poor customer service (47%) and ignored feedback (41%), according to Accenture .
In this guide, you will learn what feedback means , in what situations to use it, what the types are, and what you need to put it into practice.
Summary
Feedback provides constructive insight that drives learning and development, especially in the corporate world.
In people management, it facilitates open communication and the identification of strengths and areas for improvement, while in customer relations, it acts as a valuable thermometer for perfecting processes.
The sandwich feedback technique – which balances positive and negative comments – promotes a comprehensive evaluation.
To implement feedback effectively in customer service, implement information collection systems, ensure active listening, analysis, action and follow-up, and transparent communication.
Take advantage of technological tools such as those offered by Zendesk to automate and improve feedback sessions with your external and internal customers.
Related content
Here's How Customer Service Teams Are Actually Using AI
Relationship management: clients, suppliers and candidates
Types of employee motivation and how to use them in your company
In this article you will learn: