Through digisac you can respond to all messages sent to you on channels such as: WhatsApp, Telegram, Facebook, Instagram, Google My Business, Reclame Aqui, Email and SMS.
With this, we can direct our customers to different agents, configure russian whatsapp number a robot to serve them initially and even save quick responses to make our day-to-day easier.
Did you know that 66% of satisfied customers recommend your company to more people? This is the power of “word of mouth” that is still very important today.
If you have any doubts about the meaning of this term, we will explain it to you below, keep reading.
When we meet a person for the first time we have a perception about them, as time goes by this can improve and we become better friends or I may not like the contact I had with them.
This situation represents in practice the impact of the customer experience, as they may love you or they may not like you for some reason.
As our goal is to sell, we want him to like and trust us and to do this we need to make an effort, just like with friendships, and put some actions into practice.
And before explaining how to make the experience unforgettable, just like any trip you've ever taken, note that here, all the contact information is included from the beginning.
Social media;
E-mail;
Chatbot support;
Experience at the physical location, if you provide in-person service;
Phone call;
Between others.
Now that we understand the basics, let's dive deeper into the actions.
The impact of customer experience on companies
The first thing you need to know is that to increase your company's promoters, customer experience must be your priority.