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Posted: Sun Dec 22, 2024 8:42 am
One of the features available at digisac is the robot, a chatbot capable of automatically serving customers at times when your agents are not available.
In other words, you can provide support at any time of the day, increasing your customers’ satisfaction.
By using a chatbot, your service will receive good reviews from customers and prospects.
Situations in which digisac robot can be used:
Opening hours.
End the service.
Call transfer to another sector.
Sending different messages such as days off, holidays and specific country code philippines list offers to a specific audience.
In this article, we will cover factors that influence its operation, configurations that you cannot perform, and the main tips for building a perfect chatbot.
Remember to access the manual available on the platform or, if you prefer, contact our teams to clarify your doubts by clicking here .
Digisac Robot: four things that influence its operation
Have a default department on the connection
The default department sits within each connection, and directs the message to the right person.
Have you ever thought about what it would be like if the finance department received all the requests that came from the marketing team? It would be confusing, and that's why the department is so important.
Keep few open calls
Whenever you finish a call, select the “end call” option. This makes the tool lighter and more organized for your agents.
Do not use external devices
Always try to respond to messages through the platform, because when we use external devices or send a response in applications connected via smartphone, there may be a failure between them and some responses will not be available on the digisac robot.
In other words, you can provide support at any time of the day, increasing your customers’ satisfaction.
By using a chatbot, your service will receive good reviews from customers and prospects.
Situations in which digisac robot can be used:
Opening hours.
End the service.
Call transfer to another sector.
Sending different messages such as days off, holidays and specific country code philippines list offers to a specific audience.
In this article, we will cover factors that influence its operation, configurations that you cannot perform, and the main tips for building a perfect chatbot.
Remember to access the manual available on the platform or, if you prefer, contact our teams to clarify your doubts by clicking here .
Digisac Robot: four things that influence its operation
Have a default department on the connection
The default department sits within each connection, and directs the message to the right person.
Have you ever thought about what it would be like if the finance department received all the requests that came from the marketing team? It would be confusing, and that's why the department is so important.
Keep few open calls
Whenever you finish a call, select the “end call” option. This makes the tool lighter and more organized for your agents.
Do not use external devices
Always try to respond to messages through the platform, because when we use external devices or send a response in applications connected via smartphone, there may be a failure between them and some responses will not be available on the digisac robot.