What is the Customer Journey and how can you create it?

[suhasini523]

Do you know the journey we go through when we want to buy? Learn here what the customer journey is and 6 steps to create it.



You may have already heard that there is a journey that we go through when we want to buy a product or acquire a service. This journey, also known as customer journey or customer journey map, has some steps that are repeated regardless of the segment or average ticket in the company's sales funnel.

By knowing it, you can take advantage of it. You improve each greece whatsapp resource point of contact and make each stage more enjoyable for your future client. Once he acquires your product or service, you will know how to build loyalty. You will understand what he feels and how to improve your own product so that he continues with you .

Well, today we will learn about the famous customer journey . In this blog we will understand:

What is the Customer Journey and how to create it in your business.
What are the phases + examples.
How to achieve repeat purchases and loyalty.
What information will you need to start your customer journey design?
And a sample template to get you started.
So let's get started right away.

Let's clear up the first doubt: what is the customer journey?
Let's clear up the first doubt: what is it?

In summary: the customer journey is the complete path that the consumer takes with your company , from the moment they have their first contact with the brand, through the purchase and accompanying the after-sales of your solution, achieving customer success.